We
offer a wide range of products, including new arrival clothes for women,
kitchen accessories, home décor, kids' products, kids' fashion, fitness items,
and artificial jewellery!

Simply
browse our website, add your favorite items to your cart, and proceed to
checkout. Follow the prompts to complete your purchase!

We accept
various payment methods, including cash on delivery and online payments via debit/credit
cards, net banking, and digital wallets.

Orders
are processed within 1 to 2 business days.

After
processing, delivery typically takes 3 to 5 business days, excluding holidays
and unavoidable circumstances.

Yes!
Once your order is shipped, you’ll receive a tracking number via email or
WhatsApp to keep tabs on your shipment.

You
can return items within 5 days of delivery. An unboxing video is required for
approval, and the items must be unused and in original packaging.

Contact our support team at support@walwli.com or via WhatsApp at +917973758879 with your
order details and unboxing video.

Refunds will be processed within 7 to 15 working days after we receive and
verify the returned product.

Yes!
You can exchange items within 48 hours of delivery, but you’ll need an unboxing
video for approval, and will incur a flat shipping fee of Rs. 150 for exchanges.

If your order arrives damaged, please contact us immediately with photos of the
damage and the unboxing video for assistance.

You can cancel your order within 24 hours of placing it, or before it is dispatched. Once dispatched, cancellations are not permitted.

Currently, we only ship within India.

If you receive the wrong item, please contact us within 5 days of delivery with
details so we can resolve the issue.

At this time, we do not offer gift cards, but stay tuned for future updates!

No, we believe in transparency! The price you see is the price you pay. Any
shipping charges will be clearly stated at checkout.

Once your order is confirmed, we cannot guarantee changes. However, you can
cancel and place a new order within the cancellation window.

No worries! Simply click on the “Forgot Password?” link on the login page to
reset it.

Currently, we are an online store, which allows us to offer you the best prices
and convenience!

You can reach our friendly customer support team at support@walwli.com or via WhatsApp at +917973758879.

We take complaints seriously! Please reach out to us via email or WhatsApp, and
we’ll do our best to resolve your issue promptly.