Returns, Exchanges, and Cancellations Policy

Last Updated: 20/10/2024

At walwli.com, we strive to ensure that our customers are completely satisfied with their purchases. Please read our Returns, Exchanges, and Cancellations Policy carefully to understand your rights and responsibilities.

  1. Returns Policy
  • Return Window: You have 5 days from the date of delivery to request a return. If you are not satisfied with your purchase, please contact us within this time frame.
  • Return Requirements:
    • An unboxing video is required for the return request to be approved. This video should clearly show the condition of the product upon receipt.
    • Products must be unused, in their original packaging, and with all tags attached.

How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer support team at support@walwli.com or via WhatsApp at +917973758879.

  1. Provide your order number, details of the product you wish to return, and the unboxing video.
  2. Once your return request is approved, we will arrange for the pickup of the product.
  1. Refund Process
  • Approval: After receiving the returned item and verifying its condition, we will process your refund.
  • Timeframe: Refunds will be reflected in your bank account within 7 to 15 working days after the product is received and checked by our team.
  1. Exchanges Policy
  • Exchange Window: Exchanges are allowed within 48 hours of delivery.
  • Exchange Requirements:
    • An unboxing video is necessary for the exchange request to be approved.
  • Exchange Request: To request an exchange, please email us at support@walwli.com
  • Shipping Fee: A flat shipping fee of Rs. 150 will be charged for exchanges.
  1. Cancellations Policy
  • Cancellation Window: You may cancel your order within 24 hours of placing the order or before it is dispatched.
  • Post-Dispatch Cancellations: Once the order is dispatched, it cannot be cancelled.
  • Frequent Cancellations: Please note that frequent cancellations may lead to the permanent blocking of your account from our store.
  1. Non-Returnable Items

The following items are non-returnable:

  • Products that have been used or altered.
  • Items not returned in their original packaging.
  1. Contact Us

If you have any questions regarding our Returns, Exchanges, and Cancellations Policy, please contact us at:

  • Email: support@walwli.com
  • WhatsApp: +917973758879